Social Media
Enjoy uncover new opportunities to increase profitability & customer experience. Monitor, respond & engage customers on social media
Harness the power of social media to reach your customers and prospects
Efficiently engage with customers across all social channels
Calltime allows you to harness the power of social media to reach your customers and prospects. The Calltime Social Center is engineered with social media built-in so you can reach out, engage, monitor, and support your customers on their digital channel of choice.
30% decrease in call volume – 20% improvement in call deflection
Lower Customer Service Costs Through Social Media
Connect your Twitter and Facebook pages with calltime, and stay on top of all social conversations. calltime enables twitter conversations to happen, but also to go to private conversation; seamlessly moving to a call or to a live chat behind a firewall, in a secured environment.
Measure the success of your social media efforts
Monitor conversations on the entire social web
One powerful tool to manage all your social media activity. From monitoring & analytics to engagement. Identify top influencers, and get involved in the discussions. Resolving customer complaints and concerns is critical to customer retention, loyalty and engagement.
Key Features
Inbound/ Outbound
Email, Web, Mobile & Social
Unified workspace
Consolidated customer data
Visual Workflow for easy collaboration
Support Flexible Staffing
Download Social Media.pdf
Social Media Contact Center Software