Mobile
It’s time companies put mobile first. calltime mobile comes with tools for delivering the most amazing customer experience to mobile customers.
Calltime takes the concept of effortless interactions to the next level
Turn Mobile Customer Service into a Competitive Weapon
A growing number of consumers are becoming mobile-first or even mobile-only, so why not your business? Empower agents to deliver personalized customer experience, decrease customer care response time, and achieve customer service excellence. Calltime Mobile capture and relay contextual information allowing smart phone and tablet users, to connect seamlessly your mobile customer to a live agent.
There is nothing more engaging than a face-to-face conversation
WebRTC for Voice and Face-to-Face Interactions right from the browser
Using internet video as a communications channel differentiates your company’s internet presence and streamlines your customer mobile experience. By introducing WebRTC in the contact center world, calltime enables video everywhere, on any device, from smartphones and tablets with no need for additional software or plug-ins installed by the customer — dramatically improving agents efficiency, sales effectiveness and customer experiences while reducing costs through efficiency gains.
Differentiate your applications with visual customer interactions
Power optimal mobile customer experiences and reduce AHT
Calltime visual IVR significantly improve mobile customer experiences and reduce average handle time (AHT). Calltime Mobile bridges mobile self-service offering on smart devices with the contact centers in a seamless, automatic and personalized manner, bringing easier and smoother way to reach your company, by displaying visual IVR and contextual assistance, waiting time, and queue registering without calling. Customers love the experience.
Key Features
Inbound/ Outbound
Email, Web, Mobile & Social
Unified workspace
Consolidated customer data
Visual Workflow for easy collaboration
Support Flexible Staffing
Download Mobile.pdf
Mobile Customer Engagement Software