Contact Center Software
No hardware. No headaches. Enjoy the Most Reliable Call Recording Solution for Liability Protection, Compliance & Quality Assurance.
A single interface for managing all customer interactions
We’re Feature Rich. Empower Your Agents, Engage Better, Respond Faster
Our Contact Centre Software provides the rich functionality of ACD with fast and smart routing, IVR, CTI screen pop, and the latest technologies and capabilities on the market – from multi-channel self-service to real-time customer feedback to proactive outbound solutions, to our new mobile API.
Simplified call management, complete call monitoring and scalability
Contact centre software designed to help your agents be more productive
Make service easy. Give your agents the real-time context, and the tools for collaboration that allow them to deliver faster and effective customer service. Our contact center software, allows you to personalize your customers’ experiences, by sharing details like customer history and screen pop data across contact all channels.
Managing the performance of your contact center just got easier
Better Customer Engagements, Greater Customer Experiences
Simplify your day-to-day management using a single web-based interface to manage your reportings, flows, agents and their skills, as well as quickly adapt to market changes that can impact your business. Overall, your contact center will be able to provide outstanding customer satisfaction through highly empowered agents.
Increasing contact ratios and agent talk time by up to 300%
Calltime’s predictive dialler software eliminate the dead time between calls
Triple agents productivity immediately with Calltime’s predictive dialler
Calltime’s predictive dialler software provides the capabilities you need to make your outbound collections, sales or telemarketing highly efficient and more profitable. The Calltime Predictive Dialler can triple the amount of time your agents spend talking to sales prospects and clients by providing your agents a maximum of talk time with real people, and automatically filtering out busy signals, disconnected calls, fax and answering machines.
Deliver the Maximum Number of Live Calls to Your Agents
Be Able to Optimize Your Agents’ Time
Increase Your Operational Productivity
Powering the next-generation of cloud contact center software
Less complexity, more control. Go beyond the call – email, chat, tweet, text, post through an universal console that give agents the power to work together in real time and engage with your customer across every channel, over any device. We built our cloud contact center solution from the bottom up to truly offer you a contact center software that is secure, flexible, scalable, able to meet your needs and decrease time-to-market.
Key Features
Inbound/ Outbound
Email, Web, Mobile & Social
Outbound Predictive Dialler
Cloud-based software
Visual Workflow for easy collaboration
Support Flexible Staffing
Download Key features .pdf
Here are the most inspired and useful features of the most versatile contact center software available today