Contact Center Software
No hardware. No headaches. Enjoy the Most Reliable Call Recording Solution for Liability Protection, Compliance & Quality Assurance.
A single interface for managing all customer interactions
We’re Feature Rich. Empower Your Agents, Engage Better, Respond Faster
Our Contact Centre Software provides the rich functionality of ACD with fast and smart routing, IVR, CTI screen pop, and the latest technologies and capabilities on the market – from multi-channel self-service to real-time customer feedback to proactive outbound solutions, to our new mobile API.
Simplified call management, complete call monitoring and scalability
Contact centre software designed to help your agents be more productive
Make service easy. Give your agents the real-time context, and the tools for collaboration that allow them to deliver faster and effective customer service. Our contact center software, allows you to personalize your customers’ experiences, by sharing details like customer history and screen pop data across contact all channels.
Managing the performance of your contact center just got easier
Better Customer Engagements, Greater Customer Experiences
Simplify your day-to-day management using a single web-based interface to manage your reportings, flows, agents and their skills, as well as quickly adapt to market changes that can impact your business. Overall, your contact center will be able to provide outstanding customer satisfaction through highly empowered agents.
Key Features of Contact Center Software
Inbound/ Outbound
Email, Web, Mobile & Social
Unified workspace
Consolidated customer data
Visual Workflow for easy collaboration
Support Flexible Staffing
Download Key features .pdf
Here are the most inspired and useful features of the most versatile contact center software available today
Contact Center Software
Build customer loyalty. Increase first call resolution and agent productivity. All while delivering fast customer service, in a unified agent experience
Call Recording
No hardware. No headaches. Enjoy the Most Reliable Call Recording Solution for Liability Protection, Compliance & Quality Assurance.
Live Chat
Live chat provides customer engagement tools, and complete support solutions that enables you to connect with your customers online.
Inbound
Customers want it to be easy to do business with you. Deliver easy and fast customer service by phone, e-mail, SMS, IM or over the Web.
Virtual Call Center Software
Delight your customers with an virtual call center that delivers greater agent productivity and flexible call center management
Social Media
Enjoy uncover new opportunities to increase profitability & customer experience. Monitor, respond & engage customers on social media
Proactive Live Chat
Future customers are on your site right now. Proactively reach out to them to deliver a helpful experience and convert them
Mobile
It’s time to put mobile first. Calltime mobile comes with tools for delivering the most amazing customer experience to customers.